About 14kjewelry.net

We are a manufacturing, internet and mail order facility located 8 miles north of Orlando, Florida. Although we specialize in Custom Designing we offer a full range of services including: Fine CZ Jewelry in 14k Gold, with our top quality Russian cubic zirconia. We are a small family business & give all orders our personal attention, both in processing the order & in hand-finishing & inspecting all pieces! Owned & operated by Douglas Tronolone & Dominic Tronolone. We have been in business for over 30 Years ! Thanks for visiting us!!!

Most pieces noted as "in stock" & auction pieces are normally processed & shipped the next business day.
Sizing & other special requests may take another 2-5 days. Unless specified, pieces are usually only in stock in the pictured / advertised color & size. Other colors & styles are made to order and may take 1-3 weeks for manufacture (+Shipping time). Personal checks allow a minimum of 3 weeks for mail, check clearance & return shipping. All shipping is UPS, UPS will not deliver to P.O. boxes! All pieces are insured. Unless otherwise specified most rings are: Ladies Size 6, Mens Size 10... 14k Sizing charges are $10 (with-in 2 sizes) Platinum $20. Florida residents add 7% sales tax.

RETURNS
Stock pieces are returnable (less shipping & sizing charges). Returns must be authorized within 7 days and shipped back to us promptly. Sized rings will be charged a 10% restocking / resizing fee. Pieces not returned in new, (un-worn) condition will be charged $10.00 cleaning, polishing, restocking fees. If you have doubts about the suitability of an item, please order it in the stock or "no preference" size. All pieces can easily be sized by a local jeweler. Returns must be authorized within 7 days from the time you receive your package (we will issue an authorization number upon request). Late returns may also be subject to restocking fees. Orders/returns for multiple pieces may be subject to restocking fees. Mounted or sized Platinum rings are not returnable. Special orders & custom jobs are not returnable.

EXCHANGES
Stock pieces are exchangeable (less shipping & sizing charges). Exchanges must be authorized within 7 days and shipped back to us promptly. Exchanged pieces are not subject to the 10% restocking fee on sized pieces. Pieces not returned in new, (un-worn) condition will be charged $10.00 cleaning, polishing, fees. Late exchanges may also be subject to restocking fees.

SPECIAL ORDERS / PLATINUM
Mounted or sized Platinum rings are not returnable. Special orders & custom jobs are not returnable, however if there are any defects to the item we will gladly repair or replace the item at our expense. These pieces cannot be taken back for a refund.

STONES WARRANTY
Our Russian CZs are covered by a Lifetime Guarantee to retain their original brilliance and luster and against cracking or chipping under normal wear. In the unlikely event this should ever happen, Jewelers Studio will provide a replacement gem at no charge to the original purchaser.

SHIPPING INCLUDES INSURANCE
Most in stock pieces are processed & shipped within 24-48 hours. Pieces that require sizing or any special requests can take another 1-3 days. Occasional pieces in other than standard finger sizes or gold color can take longer. Many platinum pieces can take 1-3 weeks. If you need an item for a specific date or occasion please let us know & we'll make every effort to to have it for you on time (be sure to choose an appropriate shipping option to meet your time frame).

Standard shipping in the continental USA is via UPS which takes 3-6 business days depending on your distance from Florida. We need a physical address for shipping, UPS does not ship to PO Boxes. Upgrading shipping options are available during "check out". After your pieces are shipped, UPS tracking information (including expected delivery date) will be sent to you via e-mail.
UPS Package Tracking and Ground Transit Time Map

Alaska, Hawaii, Puerto Rico, & APO are shipped out once a week & take 2-3 more days for delivery.

Canada orders may have local taxes, duties, & customs fees, which may be collected upon delivery. We recommend you check with local customs to determine the fees.
Canada packages are shipped out once a week & can take another week-10 days for delivery.

We do NOT ship international

Lost/Late Packages:
To insure that you will receive your product on time, please be sure to provide us with a correct "ship to" address. Please double and triple check your shipping address before you complete and finalize your purchase.
We cannot be held responsible for delays incurred by UPS as it is beyond our control.

Incorrect or Invalid Address:
Packages lost due to incorrect address information are the responsibility of the customer. We cannot be held responsible for lost packages due to incorrect address information.
There is a $10.00 UPS service charge for packages that have had address changes. If a shipment is returned to us due to wrong or invalid address, we will make every effort to contact you and arrange for a subsequent shipment, to a corrected address. Such shipments will be subject to additional shipping and handling charges.

Some pieces- special order & custom pieces, non-refundable pieces, pieces over $500, etc. may require pre-payment by check or certified funds and/or an order form with the cardholders signature and/or a copy or imprint of the credit card.

Jewelers Studio

103 West Hillcrest St, Altamonte Springs, FL 32714

(407) 331-GOLD (4653) 1(800)472-1260 FAX: 1(407)331-7313

Jewelers Studio - Altamonte Springs, Florida